One of the biggest challenges in our small-scale communities is the availability of a partner with local presence and enough critical mass to deliver to the highest standards. A partner who understands the local business culture and is 24/7 on location and has its roots in the Caribbean communities.
Because of our critical mass we can invest in specific expertise and deliver on our service commitments. With our headcount of over 75 management and technology consultants and serving governments for over 25 years, we are a reliable partner you can build on.
In technology it is important to have a broad framework of expertise. Because of the small-scale environment in the Caribbean, this can only be achieved by bundling expertise in a solution center serving the different islands.
Apart from serving our local clients, our solution center enables us to co-partner with Be Informed and their implementation partners in international assignments. We develop and support solutions for their international clients.
The challenges for all governments internationally are basically the same. The same solutions we offer in the Caribbean are offered elsewhere. By collaborating on these projects we gain insights and best practices from other parts of the world and include those in the solutions we implement at our local clients.
The set-up of the Solution Center is based on some basic principles:
The four key factors are:
The key factors are:
We offer flexible co-sourcing scenarios for maintenance & support, tailor-made to the specific situation of the client:
Clients can opt to follow a growth-path, in which they take on more responsibilities down the road.
Our clients own the client specific models, source codes and related documentation. The source code of the Be Informed business platform and/or general solution components are deposited in escrow with notaries in the Netherlands and Curacao and may under certain conditions be made available to the client.
We are a niche-player by choice. We are focused on specific areas of government. Therefore, long-term strategic relationships are key for us. We simply cannot afford having constrained relationships; we cherish the partnership with our clients. Also, in maintenance & support our approach is by definition pro-active, transparent and based on creating win-win situations.
In our focus areas (tax, social security & national health insurance and permitting & licensing) the low-hanging fruit justify bold investments, with a balanced budget and a government able to execute its priorities as rewards.
This is based on three principles:
The required functionality is determined in close interaction with the users during the design phase and not completely pre-determined up-front. With the design-to-budget approach we can manage the scope to stay within budget limits. The final delivered scope will be measured in function points and validated by independent NESMA-experts (www.nesma.nl). The client will only pay for actual delivered scope.
Datacenters offer security measures and continuity (up-time) levels that are hard to equal by any government agency. Mitigating risks by hosting externally is a very attractive option. Another important consideration could be to prevent up-front investments for hardware and infrastructure. We offer the alternative to host our solutions at top-notch datacenters.